Privacy Policy

SERPBiz is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, and other contact details.
• Business Information: Company name, industry, and business needs related to our services.
• Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide you with the SEO services you have requested.
• Communication: To respond to your enquiries and provide customer support.
• Improvement of Services: To understand how our services are used and to improve our offerings.
• Marketing: To send you relevant information about our services, special offers, and updates, where you have consented to receive such communications.

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Consent: Where you have provided explicit consent for us to process your data.
• Contractual Necessity: Where processing is necessary to perform a contract with you.
• Legitimate Interests: For our legitimate interests in conducting and managing our business, provided that these interests are not overridden by your rights and interests.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties, except as described below:

• Service Providers: We may share your data with third-party service providers who assist us in delivering our services.
• Legal Requirements: We may disclose your data where required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your data to the acquiring entity.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

• Access: The right to request access to your personal data.
• Rectification: The right to request correction of any inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data under certain circumstances.
• Restriction: The right to request restriction of processing of your personal data.
• Data Portability: The right to request the transfer of your data to another organisation.
• Objection: The right to object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: howdy@serpbiz.co.uk